1. Acceptance of Terms
By booking a stay or activity with Marshmellow Surf Company® and Marshmellow Surf Indonesia®, you acknowledge and agree to these terms and conditions. Please review them thoroughly prior to making a reservation.
2. Booking and Payments
Full payment is required at the time of booking to confirm your reservation.
3. Cancellation Policy
Cancellations must be made at least 14 days prior to the scheduled arrival date for a 100% refund of the total booking cost, or at least 7 days prior to the scheduled arrival date for a 50% refund. Cancellations within 7 days of arrival are non-refundable.
4. Changes by Us
We may occasionally need to make changes to the scheduled itineraries or accommodations due to unforeseen circumstances. We will inform you as early as possible and provide suitable alternatives.
5. Your Responsibilities
You must ensure that you are medically and physically fit to participate in surfing and other activities.Compliance with all safety directives from our staff is mandatory.We are not responsible for any personal injuries or loss of personal belongings during your stay.
6. Insurance
Participants must have comprehensive travel insurance that includes coverage for water sports and other related activities.
7. Limitation of Liability
Marshmellow Surf Company® and Marshmellow Surf Indonesia® will not be held liable for any losses or damages arising from incidents that are outside of our control, including natural disasters, extreme weather conditions, or other acts of God.
8. Privacy Policy
We are committed to protecting your privacy. Your personal information will be used solely for the purpose of processing your booking and will not be disclosed to any third parties without your consent.
9. Governing Law
These terms are governed by the laws of Sri Lanka and any disputes will be resolved in local jurisdiction.
10. Scooter policy
Only guests with valid driving licenses and personal travel insurance can enjoy complimentary scooter usage provided within our facility, following safety regulations.
11. Contact Information
For any inquiries or further information regarding our terms, please do not hesitate to contact us here:
